Return Policy
Return & Refund Policy
At KITCHMORA, your satisfaction with our kitchen storage, cleaning tools, and cooking accessories is very important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Order Cancellation
Unpaid Orders
If your order has not been paid, you may cancel it directly or contact our support team for assistance.
Paid Orders
Paid orders may be canceled within 48 hours of placement for a full refund.
Once an order has been processed, prepared for shipment, or shipped, it can no longer be canceled.
To request a cancellation, please contact us as soon as possible:
📧
2. 30-Day Return & Exchange Policy
We offer a 30-day return and exchange policy from the date your order is delivered.
Return Eligibility
To qualify for a return:
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The item must be unused, unwashed, and in original condition
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All original packaging, accessories, and components must be included
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The return request must be submitted within 30 days of delivery
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Proof of purchase (order number or confirmation email) is required
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The return must be approved before sending the item back
⚠️ Items returned without prior authorization will not be accepted.
3. How to Request a Return or Exchange
To initiate a return or exchange, please email:
📧 service@belolaya.com
Include the following details:
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Order number
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Product name(s)
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Reason for return
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Clear photos or videos (if item is damaged, defective, or incorrect)
Once your request is reviewed and approved, we will provide the return address and instructions.
Please ship the item within 7 days of approval and share the tracking number with us for verification.
4. Return Shipping Costs
Customer Responsibility
If the return is due to personal reasons (such as change of mind, ordering the wrong item, or preference change), the customer is responsible for return shipping costs.
Estimated return shipping cost: $3–$10 per item, depending on size and location.
KITCHMORA Responsibility
If the item is:
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Defective
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Damaged during shipping
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Incorrect (wrong product sent)
We will cover all return shipping costs and offer either:
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A replacement
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Or a full refund
5. Refund Process
After we receive and inspect the returned item:
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Refunds will be processed within 5 business days
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Refunds will be issued to the original payment method
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A confirmation email will be sent once the refund is completed
Please note: The actual time for funds to appear in your account may vary depending on your bank or payment provider.
Partial Refunds
Partial refunds may apply if:
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The item is returned damaged due to improper use
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Parts, accessories, or original packaging are missing
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The item shows signs of use
6. Late or Missing Refunds
If you have not received your refund:
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Check your bank or payment account again
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Contact your credit card company or payment provider
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If the issue remains unresolved, contact us at:
📧service@belolaya.com
7. Contact Information
For any questions regarding returns, refunds, or exchanges:
📞 Phone: +1 8045008267
At KITCHMORA, we are dedicated to helping you create a cleaner, more organized kitchen with confidence. If you need assistance, our support team is always here to help.